Prioritizing People: How DetectX can Support Global Duty of Care

Recently, BTN Europe highlighted our swift response to the escalating situation in the Middle East. At PredictX, we believe that providing a comprehensive travel and expense management system goes far beyond optimizing corporate spend. It is fundamentally about protecting people. When global crises emerge, corporate priorities must instantly pivot to support your duty of care. Our AI Expense Audit Solution, DetectX, can play a useful role in identifying travellers who have booked outside of Corporate TMC channels who may be in dangerous locations. This capability is enabled by our powerful reporting suite which can interrogate both recent Expense and Corporate Card transactions to identify colleagues who may be in need.

Why are insights from corporate expenses and card audits helpful during global crises?

Global conflicts develop rapidly and create highly unpredictable environments for business travellers. In these fast-moving situations, legacy systems and siloed data create dangerous blind spots for a business. Corporate T&E managers need immediate visibility to execute effective risk mitigation strategies.

This requires real-time travel and expense monitoring to locate employees accurately. Relying on outdated itineraries is insufficient when flights are grounded or borders close unexpectedly. Organizations must know exactly where their people are right now by utilizing live transaction data to ensure their ongoing safety.

How did DetectX respond to support duty of care?

When the situation in the Middle East escalated, our business intelligence analysis team recognized the urgent need for action. They worked around the clock over a single weekend to design, build, and deploy the new 'Global Conflict Traveller Risk' module. We released this critical update for every single client, regardless of their travel programme size, at absolutely no additional cost. This new module delivers immediate visibility by consolidating fragmented travel and expense data analytics. It leverages our existing infrastructure of over 200 pre-built connectors across the travel and expense ecosystem. The dashboard provides a comprehensive view of traveller safety by incorporating:

• Arrival data from the past month.
• Upcoming bookings and itineraries.
• Real-time credit card transaction data to pinpoint traveller locations based on card activity within the previous week.
• Segment-level analysis of journeys routed through key Middle East hubs.
• Exact employee counts displayed at each impacted location.

The response from our community validates this proactive approach. Within the first 20 hours of the module going live, 22 clients had already logged on and generated 40 critical safety reports.

What does the future hold for risk monitoring and traveller safety?

Protecting employees is a continuous commitment. Based on overwhelmingly positive client feedback, we are continuously updating the usefulness of this analysis to better serve our corporate partners.

We have released a dedicated 'Traveller Repatriation' solution as part of the global conflict module to assist in bringing displaced employees home safely. Moving forward, this entire risk monitoring software module will be fully supported by our Cogent AI agents.

These AI agents in finance and travel management will provide instantaneous, conversational intelligence to help navigate complex global crises with absolute confidence.

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